Refund Policy

We offer a customer-friendly return timeline:

• 30-Day Policy: You have 30 calendar days from the date of product receipt to request a return.

To qualify for a refund, returned items must satisfy:

• Condition: The item must be unused, un-assembled, in clean condition, and free of scratches, markings, or wear.
• Packaging: The item must be in its original packaging, including all accessories, hardware, assembly instructions, and warranty tags.

Certain product classifications are final sale:

• Custom & Bespoke Items: Custom-designed, custom-sized, or customized fabric furniture orders cannot be returned or refunded.
• Sale & Gift Items: Items purchased on discount clearance sales or promotional codes, and gift cards, are non-returnable.

Follow these simple steps:

• Contact Support: Send an email to contact@nooryak.com with your order number and invoice copy.
• Return Authorization: Upon approval, we will supply a Return Merchandise Authorization (RMA) ticket along with freight shipping instructions.

Once we receive and inspect your returned merchandise:

• Inspection: We will check the condition of the furniture inside our warehouse.
• Approval: Approved returns will be refunded to your original payment card within 5–7 business days. A restocking fee may apply for bulky furniture.

Return postage depends on the return reason:

• Customer Responsibility: Shipping costs for change-of-mind returns are paid by the customer. Original delivery fees are non-refundable.
• Defective Shipments: If the product is wrong or damaged on arrival, Nooryak Technologies pays all collection and dispatch fees.

Immediate resolution for shipping defects:

• If an item arrives damaged, report it to our email with photos of the package and item details within 48 hours of cargo receipt. We will dispatch a free replacement or issue a full refund immediately.

If you have questions about returns, contact us:

• Email: contact@nooryak.com
• Phone: +91 63749 13298